Look at below frequently asked questions
FAQs
Select your dates
Yes with a tray charge of $4.00
Yes! As part of our growing commitment to sustainability, we offer 2 Electric Vehicle Pedestal car chargers- there are available free of charge.
No, but our staff can arrange a taxi to assist you at any time.
Yes, we have a complimentary airport shuttle on a request basis and must be booked with a minimum of 24 hours notice. Available between the hours of 9 am to 5 pm.
Yes, we have the fantastic Fig Bar on-site serving your favourite New Zealand wines, craft beer and cocktails! Light snacks are also available.
Yes, we have the fantastic Fig Restaurant on-site.
From a sumptuous hot breakfast served in the Garden View Room to enticing light bites and creative dishes for lunch and dinner at Fig Restaurant.
Lunch: 11:00 a.m. – 3:00 p.m. (November - March)
Dinner: 5:00 p.m. – 9:30 p.m
Yes! We have four distinctive meeting venues. Each venue features a contemporary design, plentiful natural light and the full range of conference technology. Whether you’re planning a corporate training day for up to ten people, a conference for 180 people or a one-off event such as a family gathering, a product launch or an awards ceremony, our experienced staff will provide you and your guests with a memorable experience.
Please contact our conference team for more detail:
Email: events@hotelelms.co.nz
Phone: 033553577 or 0275066466
Yes, we have laundry services available.
Yes, we have a large car park and it is free to park here if you staying or conferencing at the hotel.
No, sorry we do not.
Check-in is at 2 pm and check-out is at 10 am.
Yes, we do. Please contact our Hotel Sales Manager by clicking here
The health and safety of our guests is our top priority. We have received the COVID Clean approval from Qualmark NZ. The COVID Clean approval logo reassures any guests that stay or visit us, that we are a Qualmark awarded NZ tourism operator that is equipped with health and hygiene measures to help protect against COVID-19, in accordance with government guidelines.
Yes, we have many families stay with us just for that reason! We can provide interconnecting hotel rooms plus also have a 1 bedroom apartment available. We also have a kid's menu in our restaurant and can provide portacots in the rooms* (*charges may apply).
Yes, absolutely! We have many business travellers stay with us. We provide complimentary UFB Wi-Fi, free car parking, complimentary airport shuttle, work stations in all accommodation and conference rooms and chargeback options.
Yes, absolutely! Please enquire with reservations (reservations@hotelelms.co.nz or +64 3 355 3577) for further details on our accessible rooms.
In accordance with New Zealand smoking legislation, no smoking is permitted inside the hotel i.e. hotel room, bar, restaurant, and public areas. There are designated areas outside for smoking, which hotel staff can help direct you to.
Only for working support dogs as we are not set up otherwise to accommodate pets.
You are able to cancel your booking up to 4 pm on the day of arrival.
Yes! UFB (ultra-fast broadband) Wi-Fi is provided for free with every booking.